– ARI products come with 2 years warranty on main unit from the date of production. (X-ray machine with 14 months warranty). If any malfunction is caused by quality related problems within warranty period, the products can be repaired for free by ARI.

– ARI will provide spare parts and support for the products for not less than 8 years from ARI’s delivery.

– ARI will provide necessary upgrade during products’ service period as an added-value service to meet customer’s requirements for function, application or performance. (Upgrade may not be applicable for some models)

– For Under warranty service, ARI will send replacement parts to customers after confirming the problem can be solved by replacing parts. The freight cost for sending the good replacement parts is borne by ARI. After receiving and replacing with the good parts, customers should return the defective parts to ARI under our shipment instruction.

– For Out of warranty service, ARI will advise service charge with cost price and provide a proforma invoice for payment transfer. After receiving the service charge, ARI will repair and return the parts to the customer after the parts are repaired and tested to be in good working condition.